Just where is the security?

December 28, 2009

Travelers are willing to put up with longer waits for added security, but critics are wondering whether a much-vaunted, world-wide system is being used effectively. Photo courtesy of Wikipedia Commons/Benutzer: Ralf Roletschek.

Travelers are willing to put up with longer waits for added security, but critics are wondering whether a much-vaunted, world-wide system is being used effectively. Photo courtesy of Wikipedia Commons/Benutzer: Ralf Roletschek.

Heading into the new year, nervous air travelers are still recovering from the failed terrorist attack and arrest of Nigerian wanna-be bomber Umar Farouk Abdulmutallab—news that could have been much worse, but which still managed to mar the holiday season.

Meanwhile, the U.S. government  was once again in damage-control mode, with U.S. Homeland Security counting its blessings and making and all-out effort to calm travelers while also touting the effectiveness of the American security system.

And his blogger’s admittedly cynical response?

Give me a freakin’ break.

In short, right at the heart of the Christmas season a student from a country with a history of instability and terrorism—who also happened to be featured on a terrorist-watch list—not only traveled to the U.S. on a multiple-entry visa, but also managed carry easily-detected plastic explosives on his person, which he attempted to set off on the plane.

More shockingly, if news reports are to be believed, it appears that the plane was saved by no less than a faulty detonator.

But no doubt most shocking of all was the following quote:

“[The attack] was stopped before any damage could be done,” Homeland Security Secretary Janet Napolitano said, following the incident, as reported by the Associated Press. “I think the important thing to recognize here is that once this incident occurred, everything happened that should have.”

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Know your rights…

December 18, 2009

Blizzards. Thunderstorms. Acts of God.

Perhaps only the airline industry itself fears such developments more than the traveler. Delays, especially caused by the winter season, are a nightmare for pilots and bookings staff—yet there is one small caveat that the average Joe should always keep in mind.

Mother Nature has long shown the travel industry just who is boss. Photo courtesy of Wikipedia Commons.

Mother Nature has long shown the travel industry just who is boss. Photo courtesy of Wikipedia Commons.

Put simply, for the most part, the industry is covered. If a four-state blizzard shuts down air traffic over Christmas, most airlines will do their best to get you to your destination. But if your flight happens to be canceled due to extreme weather, well, that’s just the way the cookie crumbles. For those in the travel sector, this rule is a lifesaver. For the rest of us, well, sometimes the truth hurts. Other times it costs us time and money.

Blame Mother Nature. Blame fate. Blame the winds, or God or anyone you want, but that’s just the nature of travel. 

However—and this is quite a big however—quite often the average Joe is also protected. The problem is that many are unclear as to just where “extreme circumstances” for the airlines end and where the traveler’s rights actually begin.

So what constitutes a breach of traveler rights? And more importantly, what will actually result in compensation and extra assistance on the part of the airline?

Thankfully, in the European Union the rules are fairly clear.

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